- Motoblouz.com

Carvin (62) | CDI | As soon as possible

Head of Parts and Accessories (H/F)

Ready to pilot the heart of the reactor at Motoblouz?

If for you, a motorcycle is not just a vehicle but a precision puzzle, and you know how to turn a purchasing strategy into a resounding commercial success, we have a handlebar for you.

Under the responsibility of the Offer Management, you become the leader of the P&A Business Unit (Parts & Accessories). Your challenge? To shift up a gear in a strategic category for the company.

Your missions: The Conductor of Performance

More than a manager, you are the guarantor of growth (revenue, margin, stock rotation) and the satisfaction of our passionate customers.

Strategist & Visionary: You write the roadmap for the BU and define the product strategy across all segments (Road, Offroad, Trail...).
Team Leader: You lead a team of 6 to 7 talents (Product Managers, Referencers, Database Experts, E-merch). Your role is to establish a collaborative dynamic where every input counts.
Market Expert: Analyze competition, segmentation, pricing positioning, and constant monitoring to anticipate tomorrow's trends.
Outstanding Negotiator: You represent Motoblouz externally and lead key negotiations to ensure a differentiating and competitive offer.
Project Pilot: You ensure the link with other business areas of the company to advance the overall activity.

Your profile: Expert & Passionate

On the Know-how side:

You have solid experience in Management and Commerce/Purchasing.
You know how to build budgets and business plans, regardless of granularity.
The motorcycle parts market and/or mechanics hold no secrets for you (it's your favorite playground).

On the Soft Skills side:

Analysis & Synthesis: You juggle with indicators and know how to prioritize what matters for your team.
Leadership: You are an experienced manager, capable of convincing and engaging everyone in your projects.
Curiosity: You are always on the lookout for the little innovation that will make a difference.
Autonomy & Reactivity: In our sector, you need to make quick and effective decisions.

What we offer:

Contract: CDI - Full time.
Location: Carvin (62) - In the heart of the Motoblouz ecosystem.
Compensation: To be defined according to your background and expertise (we know how to recognize talent!).
Availability: Position to be filled as soon as possible.

Why join us? Because at Motoblouz, we don't just sell parts, we nurture passion. If you want to combine your professional expertise with a vibrant universe, join the adventure!

Want to shift into first gear? Send us your CV and show us what your BU will be made of!

Apply for this offer

Carvin (62) | CDI - Full time | Remote work: 2 days/week

Customer Service Supervisor (H/F)

Passionate about the world of two wheels and customer relations, we pride ourselves on providing an exceptional experience to our community of bikers. To support our growth, the Motoblouz team is looking for its future talent!

In direct connection with the Customer Service Manager, you will lead the operational part of the service. Your main mission? Animate, control, organize, and continuously improve the quality of our service to ensure compliance with our strategy and achieve our KPIs.

Your missions:

Management & Team Animation: You supervise and support a team of 7 internal Motoconseillers daily. You participate in recruitment, conduct monthly/annual interviews, and ensure HR follow-up (contracts, schedules, time tracking on Kélio). You also play a key role in animating our external partner (outsourcer) on its quality and productivity objectives.
Operational Organization & Remote Work: You lead morning briefs, organize the floor dynamically, and ensure the smooth running of Home Office organization (current rhythm of 2 days per week). You plan back-office activities (emails, chat, social media, reviews) and ensure the proper transmission of key information.
Management of Tools & Processes: You are responsible for the proper functioning and use of our ecosystem of tools and keep technical procedure books up to date.
Continuous Improvement & Quality: You animate training on customer/sales discourse by phone, coordinate interventions from our suppliers, and proudly lead the "Customer Service of the Year" excellence project from A to Z.
Monitoring & Control: You develop and communicate daily and monthly statistics, verify the proper application of our communication charters, and adjust the organization to ensure strict compliance with the service's KPIs.

Your profile:

Experience: You have a successful experience in supervision or team management, ideally within a contact center or in the e-commerce universe.
Technical Skills: You master CRM tools (proficiency in Zendesk is a real plus) as well as scheduling and ticketing management tools.
Analytical Skills: You have a good analytical capacity to decipher reports, track customer reviews, and implement effective action plans.
Soft Skills: A caring but demanding leader, you are recognized for your exemplary behavior and active listening. Your flawless organization allows you to manage multitasking calmly in a dynamic environment.

What we offer you (Benefits):

An attractive salary starting from €31k (depending on profile).
Meal vouchers for your gourmet breaks.
A mutual insurance to take care of yourself.
An exclusive personal discount on our entire catalog to equip or pamper your bike!

Ready to put on your helmet and join the adventure with us? Click below to send us your CV!

Apply for this offer

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