What is the difference between the DMC Gen2 and Gen1?
- The DMC Gen2 is a significant upgrade – a pairing process that is quick and lightning-fast, as well as crystal-clear wideband intercom sound.
- Easier and faster pairing process: at lightning speed, it pairs a group of 10 communicators in just a few seconds. We have also simplified the process itself by removing the group admin function. With the DMC Gen2, pairing has never been easier and faster.
- Wideband intercom: the DMC Gen2 ensures a wideband intercom voice of unparalleled clarity. Expect sound quality close to that of a good video conference.
What are the benefits of Bluetooth 5.2?
- Your device is equipped with the most advanced Bluetooth 5.2 chip on the market. It allows for the integration of the latest audio technologies and significantly improves intercom quality. Bluetooth 5.2 is also more efficient and secure, offering faster pairing capabilities and better battery life.
How can I update my device?
- No cable needed - the software update is done wirelessly using your mobile phone. Download the Cardo Connect app on your phone, go to Settings, select your device, and click on the latest available software update.
- You can also update the software via a USB cable on your computer. Download the Cardo Update app from the Cardo website, connect your device, and follow the instructions.
- Updating to the latest software version helps avoid bugs and access new features. We recommend updating your device before first use.
Do I need to be connected to the mobile network when using PACKTALK-S?
- No mobile coverage is required.
Can I share my music with other users or other Cardo users?
- You can share music with any Cardo device of the same generation: PACKTALK PRO, PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD, and Spirit.
- Your device will not be able to share music with products from previous generations (PACKTALK Bold/Black/Slim/Ducati/Louis, PACKTALK, SMARTPACK, SMARTH, FREECOM 2/4/1+/2+/4+, G-line, Q-line, SRC-line, SHO-1).
Does the PACKTALK-S connect to Cardo devices from other generations (Packtalk, Freecom, G, Q)?
- The PACKTALK-S is fully compatible with all DMC products. It also connects to all Cardo devices using standard Bluetooth pairing. G and Q devices must be in phone pairing mode before starting the pairing process.
Which helmets is the PACKTALK-S compatible with?
- The PACKTALK-S is only compatible with SHOEI NEOTEC 3, GT-AIR 3, and J-CRUISE 3 helmets.
Can I use my device in the rain?
- Of course. All Cardo devices are waterproof. This means you can ride in the rain and have optimal communication.
How long does it take to charge my device?
- Your device is equipped with fast charging. You will get 2 hours of talk time after just 20 minutes of charging. A full charge takes 2 hours.
What is the warranty period for the PACKTALK-S?
- The PACKTALK-S comes with a three-year warranty.
Can I replace the battery of my device?
- NO – do not attempt to disassemble or replace the battery yourself. Attempting to replace the battery yourself may damage the system's waterproofing.
- However, you can try the following: plug your device into the charger and let it charge for at least 4 consecutive hours. If that doesn’t work, try a different wall charger and USB cable. If the device still does not hold a charge, please contact support.
How easy is it to install the PACKTALK-S?
- Unlike existing integrated radio communication systems, the PACKTALK-S installs easily on compatible helmets, whether by yourself at home or at your dealer. You will see in the installation video how easy it is.
How can I get more battery life from my device?
- Your Cardo device comes with a riding recharge feature that allows you to plug the device into an external battery or motorcycle power source and continue long after the standard battery life has expired. You just need to plug your device into the power source and you're set.
How can I ensure that my device's battery lasts as long as possible?
- We recommend not leaving your device unused or in storage for more than 3 months without recharging it. Make sure to charge your device at least once every 3 months for a full 4 hours to ensure maximum battery lifespan.
How can I get more intercom range from my device?
- Like the fuel consumption figures of vehicles, the range stated in the product description is the maximum range tested under optimal conditions. Actual range performance may vary depending on obstacles in the line of sight such as hills, trees, and buildings, as well as wireless interference such as mobile phone base stations and power lines.