- Motoblouz.com

Carvin (62) | CDI | As soon as possible

Head of Parts and Accessories (M/F)

Ready to steer the heart of the reactor at Motoblouz?

If for you, a motorcycle is not just a vehicle but a precision puzzle, and you know how to turn a purchasing strategy into a resounding commercial success, we have a handlebar for you.

Under the responsibility of the Offer Management, you become the leader of the P&A Business Unit (Parts & Accessories). Your challenge? To take a strategic category for the company to the next level.

Your missions: The Conductor of Performance

More than a manager, you are the guarantor of growth (Revenue, Margin, Stock Turnover) and the satisfaction of our passionate customers.

Strategist & Visionary: You write the roadmap for the BU and define the product strategy across all segments (Road, Offroad, Trail...).
Team Leader: You lead a team of 6 to 7 talents (Product Managers, Reference Managers, Database Experts, E-merch). Your role is to establish a collaborative dynamic where every input counts.
Market Expert: Competition analysis, segmentation, pricing positioning, and constant monitoring to anticipate tomorrow's trends.
Outstanding Negotiator: You represent Motoblouz externally and lead key negotiations to ensure a differentiating and competitive offer.
Project Driver: You ensure the link with other business areas of the company to advance overall activity.

Your profile: Expert & Passionate

On the Know-how side:

You have solid experience in Management and Commerce/Purchasing.
You know how to build budgets and business plans, regardless of granularity.
The motorcycle parts market and/or mechanics hold no secrets for you (it's your favourite playground).

On the Soft Skills side:

Analysis & Synthesis: You juggle with indicators and know how to prioritise the essentials for your team.
Leadership: You are an experienced manager, capable of convincing and engaging everyone in your projects.
Curiosity: You are always on the lookout for the little innovation that will make a difference.
Autonomy & Reactivity: In our sector, you need to be able to make quick and effective decisions.

What we offer:

Contract: CDI - Full-time.
Location: Carvin (62) - In the heart of the Motoblouz ecosystem.
Compensation: To be defined according to your background and expertise (we know how to recognise talent!).
Availability: Position to be filled as soon as possible.

Why join us? Because at Motoblouz, we don't just sell parts, we nurture passion. If you want to combine your professional expertise with a vibrant universe, join the adventure!

Want to shift into gear? Send us your CV and show us what your BU will be made of!

Apply for this position

Carvin (62) | CDI - Full-time | Remote work: 2 days/week

Customer Service Supervisor (M/F)

Passionate about the world of two wheels and customer relations, we take pride in offering an exceptional experience to our community of bikers. To support our growth, the Motoblouz team is looking for its future talent!

In direct connection with the Customer Service Manager, you will lead the operational part of the service. Your main mission? To animate, control, organise, and continuously improve the quality of our service to ensure compliance with our strategy and achieve our KPIs.

Your missions:

Team Management & Animation: You supervise and support a team of 7 internal Motorcycle Advisors on a daily basis. You participate in recruitment, conduct monthly/annual interviews, and ensure HR follow-up (contracts, schedules, time tracking on Kélio). You also play a key role in animating our external partner (outsourcer) on its quality and productivity objectives.
Operational Organisation & Remote Work: You lead morning briefs, organise the floor dynamically, and ensure the smooth organisation of Home Office (current rhythm of 2 days per week). You plan back-office activities (emails, chat, social media, reviews) and ensure the proper transmission of key information.
Management of Tools & Processes: You are responsible for the proper functioning and use of our ecosystem of tools and you keep the technical procedure books up to date.
Continuous Improvement & Quality: You lead training on customer/sales discourse by phone, coordinate interventions from our suppliers, and proudly manage the "Customer Service of the Year" excellence project from A to Z.
Monitoring & Control: You prepare and communicate daily and monthly statistics, verify the proper application of our communication charters, and adjust the organisation to ensure strict compliance with the service's KPIs.

Your profile:

Experience: You have a successful experience in supervision or team management, ideally within a contact centre or in the e-commerce sector.
Technical Skills: You master CRM tools (proficiency in Zendesk is a real plus) as well as scheduling and ticketing management tools.
Analytical Skills: You have a good analytical capacity to decipher reports, monitor customer reviews, and implement effective action plans.
Soft Skills: A caring but demanding leader, you are known for your exemplary nature and active listening. Your flawless organisation allows you to manage multitasking calmly in a dynamic environment.

What we offer you (Benefits):

An attractive salary starting from €31k (depending on profile).
Meal vouchers for your gourmet breaks.
A health insurance to take care of yourself.
An exclusive personal discount on our entire catalogue to equip yourself or pamper your bike!

Ready to put on your helmet and join the adventure with us? Click below to send us your CV!

Apply for this position

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