motoblouz services

Delivery methods

Shipping methods:

Motoblouz.com undertakes to respect as far as possible the delivery date given as an indication in the product description, in the basket, in the order summary and in the order confirmation e-mail. A delivery/collection date will also be indicated once you have chosen the delivery method that suits you best.

When ordering several items, the longest delivery time applies. For example, if you order a jacket shipped within 48 hours and a helmet shipped within 7 days, the entire order will be shipped within 7 days.

Packages are dispatched Monday to Friday, excluding public holidays.

Shipping methods:

Motoblouz.com offers 5 delivery methods for mainland France:

When you choose your preferred mode of transport, you will notice that the name of the carrier does not appear at this stage.
To ensure the best quality of service, we have decided to work with several carriers for each type of delivery.

In other words, you choose the mode of transport that suits you best, and we decide which carrier is likely to satisfy your request under the best conditions (according to price, quality of service and your delivery location).

You will be informed of the carrier used when your order is dispatched. An e-mail will then be sent to you, giving you the name of the carrier selected, as well as the tracking number for your package.
We work with the following carriers in particular:

Delivery to relay points / consignees:

Supérettes, newsagents, dry cleaners, florists or lockers...: relay points are local shops. So you can choose to have your order delivered to a point near your home or workplace! Consignors are mainly located in high-traffic areas (train stations, shopping malls, city centers, etc.).

As soon as you drop off your parcel at a relay point or locker, you'll receive an SMS and/or e-mail to inform you. To collect your parcel, you'll need to bring proof of identity and/or the PIN code previously received by SMS and/or e-mail, and your parcel will then be handed over to you. To collect your parcel from a left-luggage office, you will need the PIN code previously received by SMS and/or e-mail, and follow the instructions on the left-luggage office home screen.

Please note: most of the time, relay points and lock-ups are not stocked by carriers on Mondays (as many businesses are closed on this day). Consequently, the delivery time indicated (24h or 48h) takes into account the fact that Tuesday to Saturday are working days.

We remind you that you can choose between a 24h or 48h delivery time, depending on your needs.

Home delivery in 48h / 72h :

Deliveries are made from Tuesday to Saturday.

You will receive an e-mail from our carrier, usually the day before delivery, to inform you of the expected delivery date. In order to deliver your parcel, the driver may ask you for the PIN code received by SMS and/or e-mail.

If you are absent at the time of delivery :

• If the size of your parcel allows it, it will be left in your letterbox.
• Otherwise, a delivery notice will be left, inviting you to collect your parcel from a post office or relay point near you.

Delivery to your home or workplace within 24 hours:

Deliveries are made Monday to Friday, between 8am and 1pm.

On the day your parcel is picked up by the carrier, you will receive an e-mail and/or SMS informing you of the scheduled delivery date. You then have the option, until midnight, to change the delivery location and/or date on the carrier's website!On the day of delivery, in the early morning, you will receive an SMS indicating the estimated delivery slot (for example: "your parcel will be delivered between 10:20 and 11:20"). In order to deliver your parcel, the driver may ask you for the PIN code received by SMS and/or e-mail.

If delivery cannot be made, the parcel is automatically dropped off at a relay point near your home. Access permitting, you will find a delivery notice in your letterbox. You will also receive a "digital delivery notice" by SMS or e-mail inviting you to go to the designated drop-off point to collect your parcel.

Don't forget to bring proof of identity!
If you are unable to collect your parcel, you can also authorize a person of your choice to do so. This person must be in possession of a letter of authorization signed by you, and his/her ID. Please note that if the parcel is not collected from the relay point within two weeks, it will be returned to us.

Deliveries to Belgium and Luxembourg

Deliveries outside France:

For deliveries outside France, delivery charges depend on the destination and will be announced to you when you place your order.
For transport reasons, products cannot be shipped to certain countries or to Corsica.
If applicable, information will be given to you at the delivery stage of your order.

Taxes applied to your order:

For deliveries within the European Union, French VAT applies to the order and you will not be able to reclaim VAT in your country.

For orders to French Overseas Departments and Territories and outside the European Union, products will be invoiced tax-free and you will be required to pay shipping costs calculated according to the destination country and the weight of the package. Upon receipt of the parcel, you will be required to pay additional customs duties, VAT and other local taxes, depending on the destination country:

• For French overseas departments, you will have to pay local VAT (except Guyana), dock dues and regional dock dues. There are no customs duties.
• For French overseas territories, you will have to pay local VAT (for French overseas territories, only French Polynesia is concerned), and customs duties.

The cost of delivery (excluding duties and taxes applicable in your country) will be indicated to you when you choose your delivery method. For shipments to French overseas departments and territories and outside the EU, we would like to draw your attention to 2 points:

• all duties and taxes are calculated by the customs authorities on the value of the order, including transport;
• if you choose an "express" carrier, they will charge you an additional flat-rate handling fee (generally between €20 and €30), corresponding to the fact that they calculate and collect duties and taxes on behalf of the customs authorities, thus saving you time on delivery.

For further information, please contact us:

No compensation can be claimed if an item cannot be delivered: either due to an unforeseen manufacturing stoppage, or due to strikes, accidents, natural disasters, the impossibility of obtaining supplies or any other causes beyond our control.
Returns are free for customers in mainland France and Corsica, and Belgium - but remain the responsibility of customers residing in other countries and French overseas departments and territories.

For more information, contact your customer service department on 03 21 43 33 04 from Monday to Friday, 8:30am to 6:30pm and Saturday, 9:00am to 12:30pm and 1:30pm to 5:00pm.

Is the motorcycle helmet you've just ordered too small?

You realize that the leather jacket you've just received doesn't match the style of your motorcycle after all?
Don't like the winter gloves you gave a biker friend for his birthday?

Don't panic: whatever the value of your purchase, Motoblouz will return it to you!

We'll cover the cost of shipping the product back to you - an industry first. To make matters worse, this return is now possible for 2 years, instead of the legal 14 days...

There's no longer any reason not to dare order, it's free and you don't have to justify it (provided you live in mainland France, Belgium or Luxembourg, and of course that the returned product meets the return conditions - unworn equipment, in its original condition and packaging, etc.).

Conditions:
You must return the product in the condition in which you received it.

• Clean: The product must be in perfect condition and in its original packaging. Don't forget to wrap the product in plastic to protect it. If any marks are present after unpacking or testing, please take the necessary steps to remove them.


• Complete: All labels must be present on the product for the exchange to be accepted. In addition to being complete as new, it must have all its accessories, to be 100% functional and usable.


• Functional: A returned product must fulfill all its initial functions.



How do I return a product free of charge?

1. If you decide to return a product, all you have to do is go to your customer area. In your order history, find the order for the item in question.
2. You'll then have a number of options open to you: in just a few clicks, you can exchange your product for another, opt for a credit note equivalent to the value of your product, or even have it refunded directly to you!
3. The process is explained step by step, but be sure to print out the summary to enclose with your parcel, as well as the carrier's packing slip (which you'll also receive by e-mail).
4. For even greater convenience, your parcel will be delivered to the Mondial Relay point or locker that suits you best, giving you maximum flexibility of use. On average, please allow between 6 and 8 working days (from the date the parcel is dropped off) for it to reach us and for us to process your request (replacement, credit note or refund). You can also return your products to us at Le Shop Motoblouz, 72 rue Elie Cartan, 62220 Carvin. To do this, go to your customer area to specify the desired return method, or go directly to Le Shop so that our advisor can proceed with the return. Please do not send your products to this address.

If you don't live in metropolitan France, Belgium or Luxembourg, the process will be the same, but you won't be given a shipping note. You will be able to return the parcel to us by the carrier of your choice (the shipment will be at your expense). You will receive an e-mail confirming that your return has been processed.

Would you like to pay by credit card?

Payment is made on our secure payment interface for orders placed on motoblouz.com, and also on our electronic payment terminal for orders placed in Le Shop Motoblouz. This means that no banking information can be misappropriated by a third party. Payment by credit card is therefore perfectly secure. Motoblouz.com certifies that it does not hold any banking information entered during the order process. All bank details are transmitted in real time to our partner Hipay. For purchases made on the web, as your account is debited when your order is prepared, Hipay provides us with a pre-authorized debit, valid for 6 days. If shipment takes place after these 6 days, your account may be debited again. In-store purchases are debited immediately.

Payment security : Your credit card details are encrypted using the TLS(Transport Layer Security) protocol, and are never transmitted unencrypted over the network. Payment is made directly to the bank. Motoblouz.com has no access to these details, and does not store them on its servers. That's why you'll be asked for them again each time you make a new transaction on our site.

Would you like to pay with Paypal?

Your payments are made directly on the PayPal site via encrypted pages using the TLS (Transport Layer Security) protocol. Motoblouz.com has no access to your bank details.

Would you like to pay with Apple Pay?

Simply authenticate yourself with Face ID, Touch ID or your access code. Apple Pay uses a number specific to your device and a unique transaction code. Motoblouz.com has no access to your bank details.

Would you like to pay by check?

If you pay by check, your order is reserved for 15 days, during which time you must send us your payment. After this period, if we have not received your cheque, the order will be cancelled. Your order will not be validated until we have received your cheque. Please note that the announced delivery time may vary depending on the date of receipt of your payment.

You can also pay by check in 3 free instalments for orders over €100.

1. Date your cheques on the day of purchase.
2. Write your order number on the back of each cheque.
3. The first cheque will be debited immediately, and the others at one-month intervals.
4. If you wish, you can write down the debit day of your choice in the month.

Would you like to pay in instalments (from 3x to 10x)?

Payment options

*Subject to eligibility and acceptance by the financing organization.

IMPORTANT: for payments in 10x, an additional verification system may be required to guarantee the security and acceptance of your financing. You will be asked to select your bank and enter your login details. This procedure is 100% secure to guarantee the protection of your data.

Special conditions for payment in instalments

FLOA

Motoblouz.com offers you its payment facility to pay in 3 instalments by credit card from a purchase of €50. This service is available on motoblouz.com. The total amount of the order will be divided into 3 monthly payments. The first instalment will be debited upon validation of the order and payment. Subsequent instalments will be debited every 30 days from the date of the 1st instalment. Valid for Metropolitan France and overseas territories.

This financing service is provided by our partner FLOA. If you wish to subscribe to this service, your details will be forwarded to FLOA who, subject to acceptance of your application, will provide you with a payment schedule showing the various monthly instalments.

As soon as your order has been confirmed, you will pay the 1st monthly instalment clearly displayed. You will then be debited for the remaining instalments according to the payment schedule you have been given.

For all purchases over the minimum purchase amounts (see table above) made in France (including Corsica and French overseas departments and territories), customers can pay for their order in 4 or 10 instalments with FLOA. When paying for your order, choose "Pay from 4x to 10x". This financing service is provided by our partner FLOA. If you wish to subscribe to this service, your details will be sent to FLOA who, subject to acceptance of your application, will provide you with a payment schedule summarizing the different monthly instalments.

As soon as your order has been confirmed, you will pay the 1st monthly instalment plus the financing charges clearly displayed (smoothed over all your monthly instalments). You will then be debited for the remaining instalments according to the payment schedule you have been given.

Payment in 3x, 4x by credit card with our partner FLOA

Our financial partner FLOA, offers payment solutions for your purchases of goods and/or services, in deferred, 3 or 4 instalments by credit card. These payment solutions are reserved for individuals (natural persons of legal age) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the repayment. FLOA, RCS Bordeaux 434 130 423, headquartered at Immeuble G7 - 71 Rue Lucien Faure, Bordeaux (33300), is subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and is registered with ORIAS under number 07 028 160 (www.orias.fr).

FLOA reserves the right to accept or refuse your financing request; you have a statutory 14-day cooling-off period. For more information, click here.

We would like to draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of these payment solutions, your personal data will be transmitted to FLOA Bank for the purposes of studying your financing request, managing your credit contract and, where applicable, collection. For further information, click here.

Credit is a commitment and must be repaid. Check your ability to repay before committing yourself.

Payment in 10X by credit card with our partner FLOA

Credit commits you and must be repaid. Check your ability to repay before committing yourself.

Our financial partner, FLOA, offers you the possibility of financing your purchases of goods and/or services on credit. This credit solution is reserved for individuals (over 18 years of age) residing in France, holding a Visa or MasterCard bank card with a validity date 6 months or more beyond the purchase date. FLOA, RCS Bordeaux 434 130 423, headquartered at Immeuble G7 - 71 Rue Lucien Faure, Bordeaux (33300) and registered with ORIAS under number 07 028 160 (www.orias.fr).

FLOA reserves the right to accept or refuse your request for financing; you have a legal right of withdrawal. We would like to draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of this credit solution, your personal data will be transmitted to FLOA for the purposes of studying your financing request, managing your credit contract and, where applicable, debt collection.

Example of a purchase of €500 financed with an assigned credit (1) of €446.75: Deposit of €53.25 followed by 9 monthly instalments (2) of €53.25 at a fixed APR of 18.55%, fixed borrowing rate of 17.14%. Total amount due by borrower = €479.25, including €32.50 cost of credit. (1) Subject to acceptance of your application by FLOA. You have the legal right of withdrawal. (2) Indicative example with no contractual value, calculated on the basis of a first payment due 30 days after the date of financing. Interest rates in effect on 04/08/2023 subject to change.

If you enter an invalid billing address, the message "purchase cannot be completed" will be displayed. In this case, please check that the address you have entered is valid.

Our financial partner FLOA offers payment solutions for your purchases of goods and/or services in 3 instalments (within two months) by credit card, free of charge. This payment solution is reserved for individuals (natural persons of legal age) residing in Belgium and holding a Visa or MasterCard bank card that has not expired before the last repayment due date. FLOA, SA au capital de 72.297.200 € - RCS Bordeaux 434 130 423, whose registered office is located Immeuble G7 - 71 Rue Lucien Faure 33300 Bordeaux, FRANCE. Subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS, FRANCE.ORIAS n° 07028160 (www.orias.fr)".

FLOA reserves the right to accept or refuse your financing request; you have a statutory 14-day cooling-off period. For more information, click here.

We draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of one of these payment solutions, your personal data will be transmitted to FLOA for the purposes of studying your financing request, managing your credit contract and, where applicable, collection. For further information, click here.

PAYPAL 4X

Your payments are made directly on the PayPal site via encrypted pages using the TLS (Transport Layer Security) protocol. Motoblouz.com has no access whatsoever to your bank details.

All you have to do is select Paypal when making your payment. Once connected to the Paypal server, scroll down and select payment in 4 instalments. The amount of the 4 instalments and the fees are clearly displayed on the screen. As with conventional Paypal payment, the transaction is perfectly secure and Motoblouz.com has no knowledge of your bank details.

PAYPAL 4X

Your payments are made directly on the PayPal site via encrypted pages using the TLS (Transport Layer Security) protocol. Motoblouz.com has no access to your bank details.

All you have to do is select Paypal when making your payment. Once connected to the Paypal server, scroll down and select payment in 4 instalments. The amount of the 4 instalments and the fees are clearly displayed on the screen. As with conventional Paypal payment, the transaction is perfectly secure and Motoblouz.com has no knowledge of your bank details.

Would you like to pay later (15 or 30 days after your purchase)?

Payment solutions

*Subject to eligibility and acceptance by the financing organization.

Special conditions for deferred payment

For all purchases over the minimum purchase amount (see table above) made in France (including Corsica and French overseas departments and territories), the customer has the option of paying 15 days or 30 days after the purchase with FLOA. When paying for your order, choose the deferred payment option (15 or 30 days). This financing service is provided by our partner FLOA. If you wish to subscribe to this service, your details will be forwarded to FLOA who, subject to acceptance of your application, will provide you with a payment schedule showing the various monthly instalments.

Once your order has been validated, you will pay the amount and the financing charges clearly displayed 15 or 30 days later.

Please note that cards with systematic authorization such as Electron or Maestro, Revolut and Nickel accounts, e-cards, virtual cards, Indigo cards and American Express are not accepted for 15- or 30-day deferred payment.

Credit is binding on you and must be repaid. Check your ability to repay before committing yourself.

If you enter an invalid billing address, the message "purchase cannot be completed" will be displayed. In this case, please check that the address you have entered is valid.

Our financial partner FLOA offers payment solutions for your deferred purchases of goods and/or services by credit card, free of charge. This payment solution is reserved for individuals (natural persons of legal age) residing in Belgium, who hold a Visa or MasterCard bank card that does not expire before the last repayment due date. FLOA, SA au capital de 72.297.200 € - RCS Bordeaux 434 130 423, whose registered office is located Immeuble G7 - 71 Rue Lucien Faure 33300 Bordeaux, FRANCE. Subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS, FRANCE.ORIAS n° 07028160 (www.orias.fr).

FLOA reserves the right to accept or refuse your financing request; you have a statutory 14-day cooling-off period. For more information, click here.

We draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of one of these payment solutions, your personal data will be transmitted to FLOA for the purposes of studying your financing request, managing your credit contract and, where applicable, collection. For more information, click here.

Would you prefer to pay by bank transfer?

As soon as your order has been confirmed, we'll send you the company's bank details by e-mail so that you can make the payment at your bank. As soon as we receive your bank transfer, your order will be validated. Please note: Please pay the transfer charges yourself, and do not deduct them from the order amount!

Please note that the announced delivery time may vary depending on the date of receipt of your payment.

Would you like to pay with gift cards?

The gift card offers you the assurance of a successful gift every time. It can be used throughout the Motoblouz.com site and is applied when you choose your payment method. It can also be used in our Seclin and Carvin stores.

The use of the gift card to pay for your order can be combined with our current promotional codes. The amount of the gift card can be used in several instalments. The gift card is valid for one year from the date of purchase.

ATTENTION: the sale of gift cards on the Motoblouz site is not available to customers residing outside Europe (including French overseas departments and territories).
Payment in 3x without charge is not available for the purchase of gift cards.

Would you like to pay by Bancontact?

With Bancontact, you can pay easily, quickly and securely. When validating your order, select the Bancontact payment method and you will then be redirected to the Bancontact online portal. Motoblouz.com has no knowledge of your bank details. Payment is made by scanning the QR code with the Bancontact application on your smartphone, or by using your bank card and a digipass. Bancontact payments are debited immediately when the order is placed.

Satisfied or your money back

If the size of a product ordered on Motoblouz.com doesn't fit, or if you simply realize that it doesn't meet your expectations, you can return it to us for an exchange, credit note or refund.

Because your satisfaction is our main concern, this operation is offered to you by Motoblouz, and only requires a few quick steps in your customer area! If you prefer, you can contact our customer service department by telephone on 03 21 43 33 04, by e-mail by clicking on this link, or by sending us this form or a statement clearly expressing your wish to exercise your right of withdrawal.

The entire process is explained on the Free Returns page.