Cardo 4X-S - Compatible with SHOEI GT-Air 3, NEOTEC 3, and J-Cruise 3 IntercomRef : CR0113 / UCSF010007

Communication and Connectivity

• Cardo® with Bluetooth® 5.2 and Live Intercom for stable audio connections during calls and intercom
• Connection for up to 4 users in intercom for easy communication in small groups
• Rider-to-rider range of up to 1.2 km and group range of up to 3.6 km to stay in touch over long distances
• Inter-brand connectivity and pairing with major solutions (Sena, Midland, Uclear) for easy communication with other riders

Practicality and Features

• Natural voice command activated for 100% hands-free use and maximum concentration while riding
• 40 mm Sound by JBL speakers for clear audio during calls and music listening
• Integrated FM radio to listen to stations without relying on a smartphone
• Wireless software updates via the app to keep the device up to date without cables
• Delivered with wired microphone, hybrid microphone, speakers, cleaning pads, and mount for complete setup upon receipt

Water Resistance and Sealing

• IP65 waterproof rating for reliable use in the rain
• Sealing preserving communication quality in humid conditions

Usage and Performance

• Announced battery life of 13 hours to cover extended riding days
• Full charge in 2 hours and fast charging providing 2 hours of conversation after 20 minutes for quick turnaround
• Charging while riding possible to extend use via an external power source
• Initial activation required in the Cardo Connect app to set up and activate the device before first use
• User battery replacement prohibited to maintain waterproofing; follow troubleshooting instructions or contact support in case of issues

How can I update my device?

• No need for a cable - the software update is done wirelessly using your mobile phone. Download the Cardo Connect app on your mobile phone, go to Settings, select your device, and then click on the latest available software update.
• Of course, you can also update the software using a USB cable on your computer. Download the Cardo Update app from the Cardo website and open it, then connect your device and follow the instructions.
• Updating to the latest software will protect your device from bugs and provide you with new features. We recommend updating your device before first use.

Can I use my device in the rain?

• Of course. All Cardo devices are waterproof. This means you can ride in the rain and have optimal communication.

How long does it take to charge my device?

• Your device is equipped with fast charging. You will get 2 hours of talk time after just 20 minutes of charging. A full charge takes 2 hours.

How can I get more battery life from my device?

• Your Cardo device comes with a feature that allows you to charge while riding, enabling you to connect the device to an external battery or a motorcycle power source and continue long after the standard battery life has expired. Just plug your device into the power source and you're set.

Can I replace the battery in my device?

• NO - do not attempt to disassemble or replace the battery yourself. By replacing the battery yourself, you risk damaging the system's waterproofing.
• However, you can try the following: connect your device to the charger and let it charge for at least 4 consecutive hours. If that doesn't work, try using a different wall charger and another USB cable. If the device still does not hold a charge, please contact support.

Which helmet is compatible with the 4X-S?

• The 4X-S is only compatible with SHOEI NEOTEC 3, GT-AIR 3, and J-CRUISE 3 helmets.

How can I ensure that my device's battery lasts as long as possible?

• We recommend not leaving your device unused or in storage for more than 3 months without recharging it. Make sure to charge your device at least once every 3 months for a full 4 hours to ensure maximum battery life.
• To learn more about our battery, watch the video: Watch the video.

Which mobile app should I download?

• You need to download the Cardo Connect app. The Cardo Connect app allows you to set up your device and offers remote control from your smartphone screen, as well as wireless software updates.

Can the 4X-S connect to Cardo devices from other generations (Packtalk, Freecom+, G, Q)?

• Yes, your new Cardo communication system connects to all Cardo devices via Bluetooth. Devices from the G and Q ranges must be in phone pairing mode before starting the pairing process.

How do I activate Sound by JBL and sound profiles?

• Sound by JBL and sound profiles are already pre-activated in your communicator. To select one of the sound profiles, go to the audio settings in the Cardo Connect app.

Can I listen to music and participate in intercom at the same time?

• Yes, in most cases, intercom and music streaming can be active at the same time. Whenever someone in the intercom network speaks, your Cardo device will automatically lower the volume of your music so you can hear what they are saying.

Is it possible to use my own headphones or speakers?

• Although your device comes with one of the best speaker sets on the market, you can still plug in your favourite headphones or replacement speakers via the 3.5 mm jack port and continue your ride.

Do I need a phone to operate my device?

• To start using the device, you will need to activate it in the app; you will not need to use the phone afterwards. Your intercom and radio functions are completely independent of the phone.

How can I get more intercom range from my device?

• Like the fuel consumption figures of vehicles, the range indicated in the product description is the maximum range tested under optimal conditions. Actual range performance may vary depending on obstacles to the line of sight such as ridges, trees, and buildings, as well as wireless interference such as mobile phone base stations and power lines.
• To learn more about reception range, watch the explanatory video: Watch the video.

How can I improve my sound quality?

• Sound quality is optimal when the speakers are positioned directly in front of your ear canal. Check that the speakers are correctly positioned in your helmet according to the following steps:

1. With the helmet on your head, slide a finger inside the helmet and press against the side of the helmet where your ear is. This is where the speakers should be positioned.
2. Remove the helmet, but keep your finger in that spot. Check that the speakers are indeed in that position.
3. Ensure that the speakers are positioned as close as possible to your ear so that you can feel the contact. If necessary, place the provided Velcro reinforcement pads behind the speakers to bring them closer to your ear.
4. Every head is unique, so you may find that the ear cavities of your helmet are not optimally placed. In this case, consider placing the speakers outside the ear cavities of your helmet, directly in front of your ears.

Can I share music with any other Cardo device?

• You can share music with any Cardo device of the same generation: PACKTALK PRO, PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD, and Spirit.
• Your device will not be able to share music with products from previous generations (PACKTALK Bold/Black/Slim/Ducati/Louis, PACKTALK, SMARTPACK, SMARTH, FREECOM 2/4/1+/2+/4+, G-line, Q-line, SRC-line, SHO-1).
• Watch the video to learn more: Watch the video.

How can I charge my battery safely and effectively?

• You should charge your battery from a wall socket, ensuring that the plug-in AC/DC adapter meets the following criteria: input: 100-240 V, 50/60 Hz, 0.2 A; maximum output: 5 V DC, 1 A. Any other charging method poses a risk of overheating and burning the battery.
• Be aware that the charging temperature limits for the battery are from 0 to 40 °C (32 to 104 °F).

How does it connect with Sena devices?

• Your device can easily pair with the latest known generations of Sena, directly via standard Bluetooth intercom.
• Pairing and communication occur as between two devices of the same brand. No need for universal pairing on either side. Follow the instructions in the manuals and initiate standard intercom pairing on both devices. Wait for the devices to pair. The intercom connection starts automatically after pairing.
• You will retain the ability to receive phone calls, navigation instructions, and listen to music or FM on both sides. Parallel audio is based on support for specific models.
• Just as music sharing is not supported between two different generations of Cardo products, it will not be possible to share music between different brands.
• Click here to see the tutorial.

Does it pair with any other Bluetooth intercom?

• Yes, Cardo intercom systems feature universal connectivity. It will pair with any other Bluetooth communication system from Cardo or other major brands.
• With the latest generation communicators from Midland, Uclear, and Sena, Bluetooth pairing will be identical to that with another Cardo device.
• To pair your device with a non-Cardo helmet, please proceed as follows:

1. Start the intercom pairing on your device (please refer to your pocket guide or user manual for instructions).
2. On the other device, start universal pairing (if supported) or mobile phone pairing (if universal pairing is not supported).
3. Wait for the pairing to complete.