Privacy policy for motoblouz.com website

What are the purposes and legal basis of the processing?

What data do we collect for this purpose?

How long is your data stored?

In order to allow you to create a user account on the website, enabling you in particular to identify yourself in order to: order our products, contact our customer service, or share your opinions and comments on our products directly on the website.

This processing is based on our legitimate interest in securing and controlling the consultation of our website, insofar as your interests, freedoms and fundamental rights do not prevail.

• We collect the following data: surname, first name, e-mail address and telephone number, postal address, as well as your customer ID and a list of your previous purchases and orders, and your password.
• If you are acting in the name and on behalf of a company, we will also collect: the identity of this company and its VAT number.
• Optionally, we collect the following data: your date of birth, and the characteristics of your vehicles.

This data is kept for a period of 5 years from your last interaction.

This last interaction is your last traceable contact with our systems. This could be your last contact with us, your last connection, or a click on a link in an e-mail.

This data is then anonymized.

In order to supply you with the products you have requested, to manage orders, deliver goods and process payment.

This processing is necessary for the execution of a contract to which you are a party, or for the execution of pre-contractual measures taken at your request.

Where you expressly consent, we will store your credit card details to facilitate future payments.

• We necessarily collect the data necessary to ensure delivery of the goods: your identity (first and last name), your contact details and your address.
• We also collect your bank details for payment management purposes (and when you have given your consent to facilitate future payments): your full credit card number, and the card's expiry date.

Your data will only be kept for the duration of the contractual relationship. Your bank details are automatically deleted once you have paid for your purchase.

However, in compliance with accounting obligations, invoices are kept for 10 years.

If you consent to the storage of your credit card details to facilitate future payments, these will be stored by our payment service provider until your credit card expires (i.e. for a maximum of 3 years), or until your consent is withdrawn.

The transmission of your data to our payment service providers in the case of split payments.

This processing is necessary for the performance of a contract to which you are a party, or, where applicable, for the performance of pre-contractual measures taken at your request.

• We transmit the following data: your identity, your location and address, your contact details, your gender, your postal code, your birth name, your date of birth, the details of your order and the amount of your order. As well as the method of payment used for this purpose.

For more information on the data processed, please consult the privacy policy of our fractional payment service providers responsible for processing.

We do not store this data after it has been transmitted; it will be deleted immediately.

We invite you to consult the confidentiality policy of our fractional payment service providers responsible for processing for any information relating to their retention periods.

To enable you to join our loyalty program and benefit from its advantages.

This processing is necessary for the performance of a contract to which you are a party.

• We necessarily collect the data necessary to ensure delivery of the goods: your identity (first and last name), your contact details (e-mail and telephone), and your customer ID.
• We also collect your purchase history.

This data is kept for the duration of the loyalty program.

To enable you to benefit from promotional offers as a member of a partner insurance company, or as a member of a partner insurance company.

This processing is based on our legitimate interest in providing you with promotional offers, insofar as your interests, freedoms and fundamental rights do not take precedence.

• We collect the following information: your identity, the date of validity of your insurance policy, and your membership number or license plate (depending on the partner insurance company concerned).
• In some cases, you may be asked to provide a copy of your green card.

This information is used to confirm that you are a member of the insurance company concerned.

This data is only kept for the time required to verify your status as a member of the partner insurance company.

If necessary, the copy of your green card will be automatically deleted after consultation.

To monitor and manage customer relations and after-sales service, and to respond to your complaints.

This processing is necessary for the performance of a contract to which you are a party.

• We must collect your identity and contact details,
• We may also collect information relating to

Data is only kept for the duration of the contractual relationship.

However, certain data may be kept for 5 years in order to exercise or defend legal rights.

To generate aggregate statistics on sales of our products.

This processing is based on our legitimate interest in monitoring and supervising commercial operations, insofar as your interests, freedoms and fundamental rights do not prevail.

• We collect your purchase history as well as your precise location at city level.

The data is processed solely for the purposes of aggregated statistics.

Aggregated sales statistics are anonymous data.

To enable you to contact us to send us feedback on our products, or to contact our customer service department directly in the event of difficulties. These comments, including your opinions, are also used to improve our products and meet your expectations.

This processing is based on our legitimate interest in exchanging with our customers, insofar as your interests, freedoms and fundamental rights do not prevail.

• We collect your surname, first name and e-mail address.
• When you contact us via social networks, we will also collect your username on this social network, and your profile photo if you have one.
• We also collect information relating to the reason for your request, as well as the content of your request and any attachments you have sent us (photographs, documents, etc.).

Your notices are published on the website for a maximum period of 5 years.

Your feedback is kept for a maximum of 5 years, after which it is anonymized. In order to improve products and the customer experience, anonymized reviews are kept for a maximum of 10 years.

In order to send you commercial prospecting by electronic means (e-mail and SMS), including our newsletter, and to keep you informed of our products and commercial news.

In order to transmit your e-mail address, or unique identifiers, to our partners in order to send you commercial prospecting, via these channels, notably adapted to your profile.

This processing is based on your consent.

• We collect your surname, first name, e-mail address and telephone number.
• We also collect your purchasing habits and personal preferences, as well as your order history.

Until you definitively withdraw your consent.

This data is kept for a period of 5 years from the date of your last interaction.

Your opposition, or the withdrawal of your consent, will be kept on a prospecting opposition list for a period of 5 years from your last interaction.

This last interaction is your last contact traceable by our systems. It may be your last contact with us, your last connection, or a click on a link in an e-mail.

This data is then anonymized.

To manage your requests to exercise your personal data rights.

This processing is necessary to comply with a legal obligation to which we are subject.

• We collect your surname, first name, contact address and customer ID.
• In certain cases, we will consult a copy of your identity document to ensure that you are the person concerned by the processing.

Your data will be kept for 5 years after the request has been made.

In principle, your identity document will be automatically destroyed once it has been consulted. However, in certain cases, it may be kept for evidence purposes for a period of 6 years.

In order to personalize the offers and content presented on the website, and to adapt it to your profile.

This processing is based on the collection of your consent when it involves cookies and tracers.

This processing is based on your consent when it involves the transmission of your data to our partners in order to send you targeted advertising.

This processing is based on your consent when personalized offers are sent to you electronically (sms/email).

• We must collect your identity (first and last name), your contact details and any other personal information you provide.
• We may also collect other information, such as your location, purchasing habits, order history and previous interactions.

This data is kept for a period of 5 years from your last interaction.

This last interaction is your last contact traceable by our systems. It may be the last time you contacted us, the last time you logged on, or the last time you clicked on a link in an e-mail.

This data is then anonymized.

To optimize and ensure the management of our website and means of communication (including the correction of operating problems and computer bugs). To analyze and supervise the operation of the website and means of communication.

This processing is based on our legitimate interest in ensuring the operation and improvement of our website and means of communication, insofar as your interests, freedoms and fundamental rights do not prevail.

Where certain cookies and tracers are deposited for this purpose, processing may be based on the collection of your consent.

• We collect your identity, your customer profile and your IP address.
• We may also collect, or deposit, information and tracers relating to your terminal: User Agent, window size.

Your data is logged for a maximum period of 12 months.

Audience measurement cookies and trackers are kept for a maximum of 13 months, and the information collected through them for a maximum of 25 months.

Where processing is based on your consent, your data may be processed for a shorter period if you withdraw your consent.

To comply with legal and tax obligations.

This processing is necessary to comply with legal obligations to which we are subject.

• We must collect: your identity and address, the date of the sale, and the description of the products ordered.

In compliance with accounting obligations, invoices are kept for 10 years.

In order to ensure the defense of our legal rights or to ensure our defense in the event of legal action, as well as to pre-constitute evidence in these cases.

This processing is based on our legitimate interest in ensuring the defense of our legal rights or our defense in legal proceedings, insofar as your interests, freedoms and fundamental rights do not prevail.

• We collect the following information: your identity, location and contact details, as well as the nature of the incident and its date of occurrence.
• We may also collect other data necessary for the defense of legal claims, such as your purchase history.

We retain your data from the time of an incident or dispute for a period not exceeding that of the legal statute of limitations.(6 years maximum, or 10 years in the case of personal injury), or for as long as is necessary for legal proceedings.

In order to ensure the management of unpaid invoices, their registration, and the identification of persons in a situation of unpaid invoices for the purpose of excluding them from future transactions.

This processing is necessary for the performance of a contract to which you are a party, or where applicable for the performance of pre-contractual measures taken at your request.

• We are obliged to collect your identity, the means of payment used at the time of the non-payment, as well as details of the payment incident.payment incident (file number, date and amount of the payment incident, and purpose of the payment incident).

Your data is kept for a period of 48 hours following settlement of the outstanding payment. If the outstanding payment is not settled, your data will be kept for a maximum of 5 years from the date of the outstanding payment.

Right concerned

Description

Right to information

You have the right to be informed about the processing of your personal data.

Right of access

You have the right to obtain a copy and/or request consultation of all your personal data.

Right to rectify data

You have the right to correct or complete your personal data.

Right to restrict processing

You have the right to request that we stop processing your personal data.

Right to erasure of data (or the right to be forgotten)

You have the right to request, under certain conditions, the deletion of your data. If the data has been passed on to authorized recipients, we will take appropriate steps to ensure that this right is taken into account.

Right to object to processing

Under certain conditions, you have the right to object to the processing of your personal data for reasons relating to your particular situation. However, you may object at any time, and unconditionally, to processing carried out for the purposes of commercial prospecting, including profiling linked to such prospecting.

In particular, you may object to commercial prospecting by SMS and e-mail at any time, via the "unsubscribe" link in commercial prospecting e-mails, or directly in your customer area under the heading "My account - Contract preferences - Newsletter/Sms".

Right to register on the BLOCTEL list (anti-démarchage téléphonique)

If you no longer wish to be contacted by telephone on the number you have provided, you have the option of register at any time on the anti-demarchage telephone list via the site accessible at "http://www.bloctel.gouv.fr".

Right to withdraw consent

You have the right to easily withdraw your consent to processing at any time.

You can withdraw your consent to commercial prospecting by SMS and e-mail at any time, via the "unsubscribe" link in commercial prospecting e-mails, or directly in your customer area under the heading "My account - Contract preferences - Newsletter/Sms".

Right to portability

You have the right to recover all personal data concerning you, in a structured format, in order to transmit it to a new data controller.

Right to refuse automated decisions, including profiling

You have the right to object, under certain conditions, to profiling, or automated decision-making concerning you.

Right to formulate directives

You have the right to formulate an advance directive on the fate of your personal data after your death.

Right to lodge a complaint with the supervisory authority

You may submit a complaint to the Commission Nationale de l'Informatique et des Libertés (CNIL), the competent supervisory authority in France. This claim can be made to the following address: https://www.cnil.fr/plaintes.